Privacy Policy

1. Introduction

Puppry (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the “Service”).

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

2. Information We Collect

Personal Information

When you create an account, we may collect your name, email address, and profile photo. If you subscribe to a paid plan, payment information is processed securely by our third-party payment processor and is not stored on our servers.

Puppy & Usage Data

We collect information about your puppy (breed, age, weight, behavior notes) and your usage of the app (lessons completed, training progress, feature interactions) to personalize your training experience and improve the Service.

Device & Analytics Data

We automatically collect device information (model, OS version, unique device identifiers) and analytics data (app crashes, feature usage, session duration) using Google Analytics and Microsoft Clarity to understand how the app is used and to improve performance.

3. How We Use Your Information

We use the collected information for the following purposes:

• To create and manage your account
• To provide personalized AI training plans for your puppy
• To send training reminders and progress notifications
• To improve and optimize the Service
• To respond to your support requests
• To send occasional product updates and offers (with your consent)
• To detect and prevent abuse or unauthorized use

4. Data Sharing & Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

• Service Providers: With third-party vendors who help us operate the Service (cloud hosting, analytics, payment processing) — they are bound by confidentiality agreements.
• Legal Compliance: If required by law, subpoena, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement industry-standard security measures including encryption at rest and in transit, regular security audits, and access controls. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us. Analytics data is retained for up to 26 months.

7. Your Rights

Depending on your location, you may have the following rights:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at privacy@puppry.com.

8. Children’s Privacy

The Service is designed for users aged 13 and older. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal data, we will delete it immediately.

9. Third-Party Services

We use the following third-party services that may collect information governed by their own privacy policies:

• Google Analytics & Google Tag Manager
• Microsoft Clarity
• Stripe (payment processing)
• Vercel (hosting)

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through the Service. Continued use after changes constitutes acceptance of the updated policy.

11. Contact

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: privacy@puppry.com
• Website: puppry.com